Disputes & Reports Policy for Aphrizone

At Aphrizone, we strive to create a safe and positive experience for all our users. If you encounter any issues or have concerns regarding transactions, product quality, or user behavior, we’re here to help. Below are the steps for addressing disputes and reporting concerns.

1. Reporting a Dispute

If you experience a dispute with a seller or buyer, please follow these steps:

• Gather Information: Collect all relevant details, including order numbers, screenshots, and any communication related to the dispute.
• Contact the Other Party: Attempt to resolve the issue directly with the other party involved. Open communication can often lead to a quick resolution.
• Submit a Report: If direct communication does not resolve the dispute, you can submit a formal report through our platform:
  • Go to your account settings and select “Disputes & Reports.”
  • Fill out the report form with all necessary details.
  • Attach any supporting documents or evidence.
• Review Process: Our team will review your report within 48 hours and may reach out for additional information. We aim to resolve disputes as quickly as possible.

 

2. Types of Disputes

Common disputes may include:

• Item Not Received: If a purchased item has not been delivered within the expected timeframe.
• Item Not as Described: If the product received does not match the description or images provided by the seller.
• Damaged or Defective Items: If the item arrives damaged or does not function as intended.
• Unauthorized Transactions: If you suspect fraudulent activity on your account.

 

3. Reporting Inappropriate Behavior

If you encounter any inappropriate behavior from users, such as harassment, discrimination, or fraud, please report it immediately:

• Use the Reporting Tool: Navigate to the user’s profile and select the “Report” button.
• Provide Details: Describe the behavior and include any evidence you have (screenshots, messages, etc.).
• Anonymous Reporting: You can choose to report anonymously if you feel uncomfortable revealing your identity.

 

4. Consequences of Dispute Findings

After our review, if a dispute is resolved in favor of the buyer or seller, the following actions may occur:

• Refunds: Buyers may receive refunds for undelivered or incorrectly described items.
• Account Actions: Users found to be violating our policies may face account restrictions, temporary suspensions, or permanent bans.
• Communication: Both parties will be informed of the outcome and any actions taken.

 

5. Additional Support

If you have questions about our disputes and reports process, please contact our support team:

• Email: [email protected]
• Live Chat: Available on our website during business hours.
• WhatsApp: +252657496297 – for immediate assistance.